FAQ – Syver Vermond

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Frequently Asked Questions

How to order souvenirs/promotional items at PT. Anugerah Sentra Kreasindo?

You can directly contact our WA at 0819-1064-5098 (Evelyn) or by clicking the Whatsapp logo icon on our website.

However, if you need a sample before paying the down payment, the sample will be subject to a charge or manufacturing fee.

What souvenirs/promotional items does PT. Anugerah Sentra Kreasindo provide?

We provide many variants of souvenirs/promotional items for your event needs:

Pouch & Bag
Accessories
Packaging
Digital Printing
Stationery
Tumbler & Cutlery
Apparel
Lifestyle
Hampers/Goodies
Other custom orders according to your design and wishes.

Can I order a custom product that is not listed in the "Our Products"?

Yes, you can directly contact our WA at 0819-1064-5098 (Evelyn) or by clicking the Whatsapp logo icon on our website, to discuss or consult regarding your souvenir/promotional goods needs.

Where can I see a portfolio of souvenirs/promotional items previously made by PT. Anugerah Sentra Kreasindo?

Our previous portfolio can be viewed on the “Our Clients” by clicking on the available company logos, where you will be able to see the products we have made for that company.

In addition, we also actively publish our portfolio on our Instagram page at @svcorporate.id.

How long will it take to make samples and produce the souvenirs/promotional items I ordered?

Production time will depend on the complexity and quantity of products ordered.

However, in general, sample production takes around 1-2 weeks and production takes around 3-4 weeks.

For further information, you can directly contact our WA by clicking on the WhatsApp logo located on the right side of your screen.

What are the payment terms for souvenir/promotional goods orders at PT. Anugerah Sentra Kreasindo?

Our payment terms are DP (Down Payment) of 50%, then the remaining payment can be made when the production process is complete and the product is ready to be sent to our client.

Is it possible to have a sample first?

Yes, after the Down Payment, if the production timeline allows, we will make a sample first for further confirmation of production. This sample is free of charge.

However, if you need a sample before paying the down payment, the sample will be subject to a charge or manufacturing fee.

What is the shipping method for my order?

Our delivery can use cargo services, instant online motorcycle taxis, or general logistics services.

The selection of shipping couriers is adjusted to the needs and timeline of our clients.

If a product is defective/damaged, can it be replaced?

All products have gone through a strict Quality Control (QC) process by our operational team. However, if there are still defective/damaged products, the products can be returned to us to be repaired/replaced with new ones.

Is this company a legal entity and a Taxable Entrepreneur (PKP)?

Yes, our company is in the form of a Limited Liability Company (PT) and is a Taxable Entrepreneur (PKP).

Can we request a tax invoice for our order?

Yes, all clients with orders subject to VAT (11%) will receive a tax invoice at the end of the following month. This tax invoice will be sent by our Sales Representative via Whatsapp or Email.